Salesforce Administrator / Administradora de Salesforce

Job description:

University of the Arts London (UAL) is a world-leading creative university for teaching and research in art, design, fashion, communication and performing arts. UAL is made up of six renowned colleges and hosts several institutes that further the university’s mission and social purpose. Under the leadership of our new President and Vice-Chancellor, we are designing the University around social purpose; through the students and ideas we send out into the world, and the partnerships we build to achieve social, environmental, and economic progress.

UAL has a new strategy which sets out the way UAL is responding to a changed world since our last strategy. We believe the world needs creativity, and our new strategy outlines how we will continue to bring creativity to the world.

This Salesforce Administrator position is an exciting newly created role within the Technology department, focussed on innovating the CRM platform to increase efficiency across the university. This role will involve communicating with various stakeholders, delivering guidance and training whilst liaising with an external partner to deliver an effective wider strategy.

With the userbase soon increasing to 600 users, you will be handling the day-to-day maintenance responsibilities whilst evaluating, testing, and implementing upgrades across the system. Utilising Service Cloud, there will be a focus towards implementation of a new approach for marketing and moving student enquiries across the university to Salesforce.

Experience

• ADM201 Salesforce Admin Certified (ideally) and demonstrable Trailhead achievements.
• Knowledge, experience and genuine interest in Salesforce and how Salesforce enables an organisation’s core purpose and strategy.
• Experience with data processes/automation, including Flows and Flow Orchestrator.
• Experience using Service and Sales Cloud and an interest in utilising new products.
• Strong collaboration, problem solving and teamwork skills.

As an employer of choice, the University of the Arts London offers an extensive benefits package including:

• Competitive salary package of £40,454 – £52,544 per annum dependent on experience
• 34 days annual leave plus public holidays
• Competitive pension package
• A healthy work-life balance for all employees